About This Document
This privacy policy outlines:
Address: 15 Carrington Drive, Albion VICTORIA 3020
Collection of Infomation
We need to collect, retain, and use information about you, including your personal information, to provide you with storage and do business with you. Generally, this information is collected directly from you, but we may collect information about you that is publicly available, for example, from public registers or social media or made available by third parties. Information we collect may include:
We may also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history.
When you use our website or mobile applications, we may collect information about your physical location and/or web activity, including your IP address, your telephone number(s), and whether you’ve accessed or been referred to us via a third-party site. We collect some of this website information using Cookies.
You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.
Primary Purpose of Collection
We need to collect information from you for various purposes, including providing storage and doing business with you. We also need to collect information from you to:
Disclosure
We may disclose any information we have about you, including your personal information, as is reasonably necessary or as is permitted by law, including but not limited to the following:
We may send your information overseas. Some Self Storage Association of Australasia members, some of our service providers or other third parties, including data storage providers, may be located, operate, or hold data outside of Australia. When information is sent or disclosed outside of Australia, we make reasonable efforts to ensure that appropriate data handling and security arrangements are in place.
We utilise service providers in several countries outside Australia, including New Zealand, the UK, and the USA.
Please note that Australian laws may not apply to some of these entities in those countries.
Alternate Contact Person
You make the following authorisation regarding your Alternate Contact Person:
As you have provided us with personal information identifying your nominated Alternate Contact Person (ACP), you must ensure that you have the right to disclose information about your ACP, including their personal information. You must take reasonable steps to ensure your ACP is aware that:
Marketing
We may use your contact details, including email and telephone numbers, to contact you for marketing purposes. You may withdraw this consent at any time. We may share your information with our related entities. We will not share your contact details with third-party enterprises and will never sell your personal or contact details. If you wish to opt out of direct marketing, please contact us at support@sunshineselfstorage.com.au.
Storer Check
For credit and risk management purposes, we use the StorerCheck database. By applying to store with us, including making a web or telephone enquiry, you agree to the following:
We may use the information you provide during this application, including web or telephone enquiries, or information provided at any other time to update any listing currently about you on the StorerCheck database. If you do not consent to these terms, you should not apply for storage with us.
By applying to store with us you consent to the terms and conditions set out in this document and on-line at www.storercheck.com, including our right to search StorerCheck for your details, and to upload your information and details to the StorerCheck database in certain circumstances. For further information about the StorerCheck database go to www.storercheck.com.au.
Security
We keep your information provided to us in both hard form and electronic form. We take steps to secure this from misuse, loss, unauthorised modification, unauthorised disclosure, and access. We employ physical security such as locks on filing cabinets and restricted access to hard files, and other security measures, including password-protected computers and internet firewalls.
We do not keep hard copies of any information. All our data is stored in password-protected online servers protected with 2FA. We regularly ensure that staff and managers are trained in data protection and security.
We take reasonable care when engaging third parties to provide services to us where those services may necessitate the third party handling your information, including data storage, file destruction, enforcement of the agreement in any way, and debt collection.
Accuracy of Information we hold about You, Your Right to Access and Your Right to Correct
You may view and correct your personal information by:
If we refuse access, we will provide you with a written reason for the refusal.
To correct inaccurate information we hold about you, you may advise us in writing that your personal information is incorrect and provide us with written corrections. We will endeavour to update you within a reasonable time.
Eligible Data Breach
Where there are reasonable grounds to believe there has been an eligible data breach, we will, within 30 days of when we first become aware of the suspected breach, undertake a reasonable and expeditious assessment of the potential breach.
Where it is determined that an eligible data breach has occurred, we will report the breach to the Office of the Australian Information Commissioner and you.
Your Rights - How to Contact Us about your Privacy
If you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us at support@sunshineselfstorage.com.au. We will endeavour to resolve your complaint within 21 days.
If you do not believe your complaint has been satisfactorily handled or resolved, you can lodge a complaint with the Office of the Australian Information Commissioner. For more information visit: www.oaic.gov.au
This page was last updated : 24th October 2024.
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Member number 51399 of the Self Storage Association
Sunshine Self Storage is a full member of the Self Storage Association of Australasia (SSAA) and have been since 2004! Our Membership Number is 51399 and our current membership certificate is show below.
You can see all our membership certificates since 2004 here.
The SSAA is the Industry Association for Self Storage in Australia and New Zealand. You should never book self storage with any company that is not a member of this group. The SSAA provides legal protection for storers and self storage owners and ensures that every transaction is fair and equitable.